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Posts Tagged ‘transfer’

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Notice to Swank Web Hosting Customers

March 27, 2008 by Emily  

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*UPDATE* – The server has been upgraded and optimized this weekend for better performance. It’s currently being monitored very closer should any other issues pop up. Also, we have verified that the WordPress comment notification problem has been fixed and notifications are now being received.

We want to let you know that the server transfer is complete. We apologize for any issues you have been experiencing in the past few days. We are working on stabilizing the server right now. It was better today than yesterday and it should only improve from now on. This transfer has been bumpier than we anticipated and we truly apologize for this. We are working 24/7 to get things back to normal.

As for other issues that have been reported, we have fixed most everything. The only open issue right now is people not receiving comment notifications from WordPress blogs. We are working to fix this.

Due to the transfer some permissions have changed. This can cause issues with uploading, editing themes or certain plugins (like the Image Headlines plugin). This is a very easy fix. You just need to change the permissions on your uploads folder (and any sub folders) and image-headlines folder to 777. To edit theme files, change the permissions to 666. If you don’t know how to do this , please contact us at hosting@swankwebhosting.com or submit a helpdesk ticket. We will fix this for you ASAP.

If you have lost any posts or comments we are sorry about this. The transfer wound up taking longer than anticipated due to holiday weekend. However, these are easily retrievable by subscribing to your feeds (yourdomain.com/feed and yourdomain.com/comments/feed). We’re sorry for the inconvenience, it’s not something that will happen again. Since the transfer has been complete since yesterday, there should be no more issues as far as posting entries/comments.

Please contact us at hosting@swankwebhosting.com or submit a helpdesk ticket if you notice any other problems with your site.


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