Posts Tagged ‘hosting’
Notice to Hosting Customers – Server Issues
May 23, 2008 by Emily
News
UPDATE: The server is back up!
The data center where the server is hosted is currently having issues, which is why the server is down. It is being worked on and should be back up soon. I’ll update here again if there’s more news.
Here’s the official update:
At approximately 8 A.M. EST a segment of our data center experienced a power outage. Shortly after that we realized the city had experienced a power outage as well which attributed to the loss we saw in the NOC. We immediately went into generator power and we are still currently running on generator.
What happens when there is power loss is that we immediately go into UPS for a few minutes meanwhile the generator powers up. The UPS ensures no service disruption meanwhile the generator turns on. This happened normally but approximately 40% of the servers tripped during this process. Power loss and going into UPS followed by generator power has happened a few times in the past. But we have never experienced what has happened today – the power surge during this outage was extremely high.
We are meeting with our electrical engineers as we speak to analyze the situation to learn exactly what happened. We still have the data center running on generator as the power in the city could still be unstable and we do not want to risk any further outages. As many of you know these kind of issues do not happen often and we are taking this incident very seriously. The data center is equipped with a high level of UPS and generators are in place to ensure maximum uptime. We apologize for the inconveniences as we know this has effected a lot of you and your clients. We will ensure we find out in detail what happened, resolve it completely and put measures in place so it doesn’t repeat again.
CommentsNotice to Swank Web Hosting Customers
March 27, 2008 by Emily
News
*UPDATE* – The server has been upgraded and optimized this weekend for better performance. It’s currently being monitored very closer should any other issues pop up. Also, we have verified that the WordPress comment notification problem has been fixed and notifications are now being received.
We want to let you know that the server transfer is complete. We apologize for any issues you have been experiencing in the past few days. We are working on stabilizing the server right now. It was better today than yesterday and it should only improve from now on. This transfer has been bumpier than we anticipated and we truly apologize for this. We are working 24/7 to get things back to normal.
As for other issues that have been reported, we have fixed most everything. The only open issue right now is people not receiving comment notifications from WordPress blogs. We are working to fix this.
Due to the transfer some permissions have changed. This can cause issues with uploading, editing themes or certain plugins (like the Image Headlines plugin). This is a very easy fix. You just need to change the permissions on your uploads folder (and any sub folders) and image-headlines folder to 777. To edit theme files, change the permissions to 666. If you don’t know how to do this , please contact us at hosting@swankwebhosting.com or submit a helpdesk ticket. We will fix this for you ASAP.
If you have lost any posts or comments we are sorry about this. The transfer wound up taking longer than anticipated due to holiday weekend. However, these are easily retrievable by subscribing to your feeds (yourdomain.com/feed and yourdomain.com/comments/feed). We’re sorry for the inconvenience, it’s not something that will happen again. Since the transfer has been complete since yesterday, there should be no more issues as far as posting entries/comments.
Please contact us at hosting@swankwebhosting.com or submit a helpdesk ticket if you notice any other problems with your site.
