Posts Tagged ‘Clients’
Notice to Hosting Clients: Billing issues
July 1, 2009 by Emily
Clients,News
A problem with our billing software since mid-June up until today has been sending out erroneous invoices and notices. This includes things like duplicate invoices or overdue/soon due notices on accounts already paid. We fixed the issue today so this won’t be happening any more. A bunch of emails went out early this morning before we found this fix, though, so if you received an invoice or notice on something you already paid, please just ignore it.
Sorry for the inconvenience and please feel free to contact us if you have any questions about your account. Thanks!
1 comment2009 Bloggies
January 22, 2009 by Emily
Around the Web,Clients,Honors
The finalists of the 2009 weblog awards were announced today and we are so happy to see so many of our wonderful clients on there. Be sure to check out all the finalists’ websites, but we’d be remiss if we didn’t give a little push to our clients:
Best Canadian Blog:
Attack of the Redneck Mommy
Cheaty Monkey
Best Art, Craft or Design Blog:
Craftastrophe (co-founded by one of our own, Karen)
Best Teen Blog:
Sarcastica
Best Kept Secret Blog:
Chickens in the Road
Congratulations to all the finalists! Go vote for your favs today. Voting closes on February 2 and winners are announced in March.
Notice to Hosting Customers – Server Issues
May 23, 2008 by Emily
News
UPDATE: The server is back up!
The data center where the server is hosted is currently having issues, which is why the server is down. It is being worked on and should be back up soon. I’ll update here again if there’s more news.
Here’s the official update:
At approximately 8 A.M. EST a segment of our data center experienced a power outage. Shortly after that we realized the city had experienced a power outage as well which attributed to the loss we saw in the NOC. We immediately went into generator power and we are still currently running on generator.
What happens when there is power loss is that we immediately go into UPS for a few minutes meanwhile the generator powers up. The UPS ensures no service disruption meanwhile the generator turns on. This happened normally but approximately 40% of the servers tripped during this process. Power loss and going into UPS followed by generator power has happened a few times in the past. But we have never experienced what has happened today – the power surge during this outage was extremely high.
We are meeting with our electrical engineers as we speak to analyze the situation to learn exactly what happened. We still have the data center running on generator as the power in the city could still be unstable and we do not want to risk any further outages. As many of you know these kind of issues do not happen often and we are taking this incident very seriously. The data center is equipped with a high level of UPS and generators are in place to ensure maximum uptime. We apologize for the inconveniences as we know this has effected a lot of you and your clients. We will ensure we find out in detail what happened, resolve it completely and put measures in place so it doesn’t repeat again.
